We have big ideas for the future direction of DemandBridge and here’s the thing...

The “right” strategy doesn’t start with slick technology. It begins with the customer itself—your marketing goals, and whatever business challenges keep you up at night. We embrace the truth that your software partner needs to understand your goals and challenges before addressing them.

Our software and products have continued to evolve and incorporate market-leading practices. We are excited about our new management team, ownership structure, and future product plans. We have new platforms on the horizon that will better enable you to generate new revenue and greater profit margins, both for yourselves and your clients. Together, we will partner with you and your clients to achieve better results and differentiated market offerings.

THE LATEST NEWS + EVENTS

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Quarterly Technology Release - Q2 2021

April 29, 2021

DemandBridge is excited to report some of the many developments we have been working on this past quarter, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • The ability to combine A/P checks into a single PDF per batch has been added to DB Distributor.
  • ACH Payments Added to EQ Distributor – The ability to pay vendors via ACH (Automated Clearing House) is now available in EQ Distributor. This function utilizes the US standard ACH format specifications and allows the EQD user to configure the vendor's invoice payment type to generate an ACH file which can then be imported into the distributor's banking software to make payments.
  • Successful EQ Commerce Migration and New Security Improvements—As part of our continuing efforts to improve our services, we successfully completed migration of the Q-Net/EQC servers to the Microsoft Azure public cloud. Additionally, our team has released multiple measures to strengthen security and compliance compatibility in the Q-Net/EQC programs.
  • New in DB Sourcing - Some of our recent improvements were aimed at streamlining our distributor users’ workflows when customer needs warrant modifications to existing jobs. Making changes to item quantities and specifications, and tracking revision history over the life of a job are a breeze!
  • DB Commerce Vendor Management -DB Commerce administrators have long been able to maintain a variety of settings related to the vendors that produce items on their sites—from print-on-demand printed goods to promotional items such as apparel products. We’ve recently made several improvements to the way in which vendors are administered, as well as to the communications sent to those vendors as products are ordered.

A/P PDF check files in DB Distributor can now be combined into a single PDF per batch and stored for future reference.

If this feature is enabled for a specific Bank Code, A/P issued checks from that Bank Code profile are printed or imaged to the Image Library as usual. In addition, all the A/P check PDFs from that Bank Code in the current batch will be combined into a single PDF.

Note, this feature depends on the Image Library module and the Electronic Forms module to achieve the intended result.

EQ Distributor - ACH Payments

The ability to pay vendors via ACH (Automated Clearing House) is now available in EQ Distributor. This function utilizes the US standard ACH format specifications and allows the EQD user to configure the vendor's invoice payment type to generate an ACH file which can then be imported into the distributor's banking software to make payments. Some benefits of this feature are:

  • The ACH file can be generated while printing checks and credit card payments, allowing three payment methods at once
  • New "Preferred" and "Allowed" payment methods provide additional controls
  • "Selected Invoices Listing" can now be run by "Pay Via"
  • A "Pay Via" selection was added to the Vendor filter in A/P and O/E reports, enabling additional reporting functionality

This feature is available for a one-time setup fee of $250. For more information about enabling this feature, please contact productinquiries@demandbridge.com.

EQ Commerce – Migration and Security Improvements

In March 2021, as part of our continuing efforts to improve our services, we successfully completed migration of the Q-Net/EQC servers to the Microsoft Azure public cloud. This allows us to further leverage Azure's infrastructure for increased security, resiliency, and disaster recovery. The new structure also greatly increases our flexibility and scalability to better meet the dynamic needs of our eCommerce customer base.

In addition to the migration, our team is currently in the process of implementing multiple measures to strengthen security and compliance compatibility in the Q-Net/EQC programs. Some of the measures we have already released are limiting access to passwords and sensitive user information, implementing user password reset functionality, adding retail user access to distributor administration, and enhancing administrator password creation and access. Users can look forward to continued improvements, some of which will be entirely behind the scenes, and many of which will be noteworthy enhancements, such as improved login pages and procedures, workflow improvements, password policy and session timeout controls. Our team will continue to update you on the release of these improvements as they become available!

Keeping up with change requests can be difficult, but not with DB Sourcing!

Some of our recent improvements were aimed at streamlining our distributor users’ workflows when customer needs warrant modifications to existing jobs. Making changes to item quantities and specifications, and tracking revision history over the life of a job are a breeze!

Adding Items to Existing Jobs

Users may now add items to a RFQ while the job is in the Open status. Adding an item will temporarily transition the job into the "Re-quote" status, where the user can enter specifications and select suppliers for the newly added item, as well as add further items, or modify/re-quote existing items. Relevant suppliers will be notified regarding newly added items in need of estimates or production. The option to add items will not be available for jobs in the Awarded, PO Sent, or Cancelled statuses.

Re-Quote Improvements

When adding an item to a RFQ or re-quoting an existing item, upon landing back at the RFQ Draft page, the newly added or re-quoted item will be selected by default, and focus will be on the Product Specs tab so the user may immediately edit the desired item. When a job is in the Re-quote status, either as a result of re-quoting an individual item, or adding an item to the RFQ after it was initially created, users will now see a button entitled "Cancel Re-Quote". Clicking this button will revert the job to the Open status and direct the user back to the project detail page. Any items added to the RFQ during the Re-quote status will be removed, and any existing items will be restored back to their latest revision.

Coming Soon: DB Reporting is Making its Way into DB Sourcing!

Stay tuned for some exciting updates we’ve been working on related to our enhanced reporting offering, powered by Microsoft Power BI visualizations, to better understand your DB Sourcing data.

What’s New with Vendor Management

DB Commerce administrators have long been able to maintain a variety of settings related to the vendors that produce items on their sites—from print-on-demand printed goods to promotional items such as apparel products. We’ve recently made several improvements to the way in which vendors are administered, as well as to the communications sent to those vendors as products are ordered. Most notably, we’ve enhanced the workflow when “service vendors” are utilized…that is, when multiple vendors have a role in the production of an item, such as a t-shirt in which one vendor produces the “blank” or “shell” (hard good), and another vendor provides a service such as screen printing or embroidery. In these cases, each vendor needs to receive a unique set of instructions, attachments, and a different shipping destination. (e.g. The primary vendor needs to know the address of the service vendor to ship the blanks to for decoration, and the service vendor needs to see the address selected by the end customer.)

See below for a summary of the latest features aimed at tightening the integration between our front-end eCommerce platform and our user's back-office systems, and allowing our site administrators to leverage additional information such as vendor address data for the purposes of various DBC features and communications, as well as a glimpse into additional updates coming soon:

  • The process of editing Vendor Codes and Plant Codes on the New Distributor Admin Vendor maintenance page has been streamlined into a less error-prone user experience, as administrators must now configure their DB Commerce vendors using validated back-office data as opposed to manual entry of Vendor and Plant Code information. If available, address data will be displayed alongside the selected Vendor Codes and Plant Codes. Distributors must be replicating vendor and plant data from their back-office system to take full advantage of the latest vendor maintenance features.
  • When assigning a primary vendor and a service vendor to a promo item, it is now possible to configure separate instructions, attachments, and specs to be sent to each vendor in the order request.
  • If a plant code has been assigned to a vendor that contains a valid address, and that vendor has been assigned to a promo item as a service vendor, the plant address will be used as the ship-to destination on the primary vendor's order request email and XML notifications.

Coming Soon:

  • Administrators will soon be able to override the service vendor address that will appear on the primary vendor’s order request with one of the service vendor’s plants.
  • When configuring promo items, administrators will have the option to link charges that represent services, and attribute those charges to different vendors, so that as items are ordered, each vendor’s contribution can be easily identified as orders reach the distributor’s back-office system.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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Forrester Features DemandBridge as Technology Leader in 2021 Channel Software Tech Stack

March 8, 2021

The channel software tech stack is made up of 183 companies that fall into 7 technology categories. In 2020, these companies drove over $2.8 billion in software revenue with most companies using the software-as-a-service model. See the technology category descriptions recognizing DemandBridge below.

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Through-Channel Marketing Automation (TCMA)

Enables partners to engage their customers with a consistent vendor brand experience to create awareness and generate demand. It helps organize and disseminate content. It supports the execution of marketing programs, campaigns, and co-branded collateral that drive partner-led demand and accelerate channel lead and pipeline volume and velocity. It includes through-, to-, for-, and with-channel marketing automation.

Channel Marketplaces, Financials, Pricing, and Inventory

Manages indirect-sales-related revenue and costs, determines the correct value of transactions, automates key financial reporting processes and prevents errors in payment, commission, and rebates. It addresses pricing, inventory planning, gross-to-nets, discounts, compliance, tracking inventory levels, and price protection. Marketplaces are starting to make their mark here.

DemandBridge's through-channel marketing automation capacity is based on our eCommerce product suite which includes a toolset that offers core functions for brand management, customization, and distribution of marketing content across all channels. Resulting in a full suite of digital offerings that empower users to maintain brand standards. Our back-office capabilities and distributor technologies position us as a leader in channel marketplaces, financials, pricing, and inventory.

With benefits like our Saas model approach, data management, sourcing capabilities, enhanced reporting, and cloud-based services, DemandBridge continues to be a leading integrated business platform, delivering technology solutions that solve unique business challenges. As a result, customers are able to accomplish their marketing and business goals.

To learn more about our product suite, email productinquiries@demandbridge.com.

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Quarterly Technology Release - Q1 2021

January 19, 2021

Welcome, 2021! It’s a new year and DemandBridge is excited to report some of the many developments we have been working on this past quarter, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • DB Sourcing Development Efforts – We’ve released a number of performance and quality of life improvements/bug fixes, UX updates, and have tightened our integrations into the various DemandBridge back-office products. In this technology release, we’ll summarize notable enhancements to DB Sourcing.
  • EQ Commerce Custom Domain Feature – The long-awaited ability to utilize a custom domain for your EQ Commerce sites has arrived! You and your customers will be able to apply your domain to your EQC site in place of the default e-quantum2k.com or orders-online.biz web addresses.
  • New Default Catalog Style Available with DB Commerce – A new catalog type, “Default Catalog Style,” has been added to the current list of catalog display types. This catalog style offers a more simplistic view of a customer’s items, showing the item code, full item name, and price.
  • DB Commerce Enhanced Ariba Punchout – Offering direct item level integration with Ariba.
  • DB Commerce Browse Only Items – This feature was created to address the occasional need to arrive at an item from the shop area and show an item detail view with basic information only (image, item code, description) with no add to cart/customize call to action.

DB Sourcing Development Efforts

Since our last communication regarding recent DB Sourcing development efforts, we’ve released a number of performance and quality of life improvements/bug fixes, UX updates, and have tightened our integrations into the various DemandBridge back-office products.

See the below summary of notable enhancements to DB Sourcing:

Distributor User Improvements

Supplier Search Updates

  • Made improvements to the way in which supplier searches are executed, resulting in performance optimization and increased efficiency/load times for end-users.
  • Searches for suppliers will now return matches based on all "Equipment" fields (Name, Type, and Description).
  • When accessing a supplier's complete profile from the Grid and Map views within the context of a RFQ, the profile no longer opens in a new tab, but rather, overlays the RFQ.
  • Fixed a bug in which the message conveying which area of a supplier's profile contained matches on search results was being displayed multiple times when users executed searches in rapid succession.
  • Decreased the amount of time it took to load the Alphabet widget within the "List View," used to locate suppliers by the first letter of their company name, when there were a high number of suppliers.

RFQ Updates

  • In addition to the supplier’s company name, the contact information (First Name, Last Name, Email, Title, Phone 1, Phone 2) of the individual who responds to a RFQ will now appear in the RFQ Response notification to distributor users and will be displayed alongside their quote in the Vendor Bids table on the job detail page.

Purchase Order Updates

  • When a user needs to modify a purchase order that contains multiple items that were awarded to different vendors, the user may now select which vendor(s) receive a notification alerting them to the fact that modifications were made.

Back-Office Communication Updates

  • Users may now optionally specify a "CSR" code within a job for the purposes of attributing an order to a CSR other than that which is assigned to the account in their back-office system. If the value entered into this field matches an existing CSR code, it will override the CSR code used for the order. If the value entered exceeds the number of characters permitted for the CSR field, everything up to the supported number of characters will be used to populate the field. (For DB Distributor customers, CSR is a 4-character field. For EQ Distributor customers, CSR is a 3-character field.) An additional column has been added to the distributor dashboard to display the CSR assigned to an order. This new column is hidden by default, but can be shown if desired.

Supplier UX Enhancements

  • Improved display of filters/keyword searches on the supplier user dashboard to make it more apparent that the display of jobs is being limited based upon applied criteria. (The dropdown used to filter jobs based on CSR/requestor has been moved into the Advanced Search area, and as with other advanced search categories, selections will no longer be retained across user sessions.)

Internal Improvements

  • Reduced dependency on engineering resources required for certain configuration and customization tasks in order to speed up our customer onboarding processes.

If you have any questions regarding the above information, feel free to contact our team through the DemandBridge Service Desk, or via support@demandbridge.com.

The long-awaited ability to utilize a custom domain for your EQ Commerce sites has arrived!

You and your customers will be able to apply your domain to your EQC site in place of the default e-quantum2k.com or orders-online.biz web addresses.

Below are some important notes regarding this feature:

  • Custom domains may only be applied to sites using the updated EQ Commerce interface. This service will not be available for legacy Q-Net sites. Please contact productinquiries@demandbridge.com to upgrade today.
  • You or your customer will be responsible for purchasing the domain and SSL certificate (wildcard, if applicable) through the registrar of your choice and renewing/maintaining both.
  • Using a custom domain for your entire distributor will be included with EQ Commerce. Each customer site may be set up with a unique subdomain (example: customershop1.distributor.com, customershop2.distributor.com). If your customer prefers to configure their own unique vanity URL (example: customershop.com), this service will be available for an additional fee.
  • Documentation will be provided to guide you through the process.

If you are interested in using this feature, please click here to complete the interest form. Your request will be added to the queue and you will hear from us as we begin rolling out the feature incrementally on a first-come-first-serve basis.

New Default Catalog Style Available With DB Commerce

A new catalog type, “Default Catalog Style,” has been added to the current list of catalog display types. This catalog style offers a more simplistic view of a customer’s items, showing the item code, full item name, and price.

This new “Default Catalog Style” still uses the same basic information during the catalog set up; however the presentation and options to the end-user profile offer a more contemporary shopping experience. The end-user view now has larger thumbnail images that display four across, with the option to select a page or View All items.

Users now have the option to sort by Item Number or Item Name. If Sub-Catalogs are used, they are now displayed larger than the item images showing differentiation between a sub-catalog and items.

At the bottom of the catalog when viewing as pages, the number of pages appear allowing the user to sort by page. There is also a count of the number of items that appear within the catalog.

Make sure to provide your users with the best shopping experience by enabling this new catalog style!

PunchOut enables e-procurement buyers to shop on a supplier website...

Such as DB Commerce, while completing their checkout and approval process in their company's native procurement applications. DB Commerce has supported a number of punchouts since its early days. DB Commerce supports receipt of PunchOutSetupRequest and OrderMessage. DB Commerce can also send InvoiceDetail documents.

A recent enhancement has added deep linking of items as part of the PunchOutSetupRequest. An item can be specified in the e-procurement system and send a buyer directly to the detail page for that item. This is a step toward Level 2 PunchOut, which enables buying organizations to search for and find PunchOut items within their procurement application, instead of having to search each suppliers’ site directly.

This DB Commerce feature was created to address...

The occasional need to arrive at an item from the shop area and show an item detail view with basic information only (image, item code, description) with no add to cart/customize call to action.

This “browse only” style is enabled via a simple checkbox. In some cases, the item is for display only, and in others, the HTML storefront description contains a digital download link (tracked via usage statistics).

Historically, such items may have been assigned within an e-library catalog or may be placed within the asset library. This task seeks to achieve a more direct solution alongside other shopping items.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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Quarterly Technology Release - Q3 & Q4 2020

October 22, 2020

DemandBridge is excited to report some of the many developments we have been working on in third and fourth quarters of 2020, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • What’s new in Chili Publish – The Chili Publish tool available with DB Commerce has been upgraded and now includes dynamic layouts. It is now possible for object properties to calculate their value using a formula.
  • EQ Distributor has added an enhanced barcoding feature for warehouse releases - This functionality changes data on a release into a barcode format.
  • New features added to our web-based procurement solution, DB Sourcing – Historically, distributors only had visibility into the profiles of suppliers in their approved network. Now, buyers have insight into all the DB Alliance profiles of suppliers that serve their peers in the industry, and distributor administrators can connect to those companies directly within their sourcing solution!
  • DB Distributor Credit Card Vault and Authorize.Net - Announcing the availability of Authorize.Net as a service provider for Credit Card Vault in DB Distributor.

What's New in Chili

Dynamic Layouts

It is now possible for object properties to calculate their value using a formula. When using a combination of alternate layouts, object anchoring and the new property formulas, completely dynamic layouts are now possible!

Using this new technique, you can easily calculate frame position, dimension and more, without using complicated actions or complex logic. When creating formulas, you can reference any frame in the template by its tag, ID or reference itself.

Based on the user’s entry the template will resize accordingly with the new property formulas that have been set.

The following elements can be referenced when creating formulas:

  • Page coordinates (top, bottom, left, right)
  • Page dimensions (width, height)
  • Frame position, dimensions and rotation
  • Tagged paragraph position

Other Chili Updates Include

  • Leading and tracking controls for copy fitting 
  • Selectable reference points for transformations 
  • Custom path editor 
  • Font subsets for PDF output 
  • Improved frame behavior

EQ Distributor has added an enhanced barcoding feature for warehouse releases.

This functionality changes data on a release into a barcode format. The barcode information can then be scanned into other software for ease of data entry. Different templates can be created that identify different combinations of fields to print in barcode format. This feature works with every non-custom release format. 

The following fields can be included:

Release – Release Number

Client ID – 6-digit Client ID

Ship-To ID – 15-digit (up to) Ship-To ID number

Item ID – Item ID Number (SKU)

A/R/B – Aisle / Row / Bin

Total Qty Shipped – Total of this item shipped

Lot Ship Qty – used if total shipped from multiple inventory lots.

Release Sell – Per unit price

Client PO Header – from the Summary Screen Client PO field

Client PO–Line – from the line item Client PO field

eComm Order # - eCommerce order number (Q-Net, EQC, DBC)

Email productinquiries@demandbridge.com for more information about adding this barcode enhancement to your EQ Distributor system.

We are excited to announce some exciting new features to our web-based procurement solution, DB Sourcing.

This enhancement is aimed at helping our distributor customers find the best partner for each job—within their existing network of long-time partners—as well as within the broader DB Alliance network of with whom they may not be doing business. Historically, distributors only had visibility into the profiles of suppliers in their approved network.

Now, buyers have insight into all the DB Alliance profiles of suppliers that serve their peers in the industry, and distributor administrators can connect to those companies directly within their sourcing solution!

We’re confident that these enhanced networking capabilities will translate into more opportunities for our distributor users as they identify new strategic partners in different locales or with expanded capabilities, as well as for suppliers who are eager to serve new customers.

Supplier Search and Profile Enhancements

  • Users can now choose between Simple Search, which looks across the entirety of a supplier’s profile (including distributor-specific content), or Advanced Search to look within and across certain categories. Filters have been added to quickly pinpoint suppliers alphabetically or by Regions Served.
  • Suppliers may now add their logos to their DB Alliance profile to better convey their brands.
  • Improved the way in which supplier profile data is displayed through multiple visualizations of distributors’ existing suppliers, as well as potential connections. Our List, Grid, and Map representations each offer unique features to better assist our customers as they determine which vendors to invite to participate in RFQs and orders.
  • Restructured the distributor view of the supplier profile in order to more easily view data at a glance, and to reduce the need for a separate Admin page to manage distributor-specific content.
  • Streamlined the Supplier Selection tab of RFQ Draft page to reduce scrolling and make it easier to invite suppliers to bid—from either the Grid or Map views of a distributor’s existing connections.

Supplier Invitation Improvements

  • Administrators can now send invitations to suppliers in the DB Alliance Network, and suppliers can respond to those invitations right through DB Sourcing. DemandBridge Support no longer needs to intervene when two existing parties connect to each other!
  • If a supplier does not have a presence in the platform, administrators may invite them to join. As invitations are accepted, DemandBridge Support will review the requests and create new profiles.
  • Improved UI, notifications, and status indicators to convey actions taken and required throughout the invitation process.

Announcing the availability of Authorize.Net as a service provider for Credit Card Vault in DB Distributor.

The Credit Card Vault module in DB Distributor can be used by the distributor to handle and process tokenized credit cards. This functionality is achieved through integrations with service providers and their product APIs. Historically, CyberSource has been the primary service provider for credit card tokenization in the CC Vault module. The CC Vault module can now additionally support Authorize.Net as a service provider for credit card tokenization and processing.

Sign up for an Authorize.Net account

The distributor must sign up for an Authorize.Net account. The API Login ID and Transaction Key for this account must be entered into DB/d. 

New Merchant Account Profile

Setup a new merchant account profile within the CC Vault module of type “Authorize.Net”.

Enter the API Login ID and Transaction Key. If the account is not yet live and the intent is to place test transactions, then specify “SANDBOX” for the Environment, otherwise specify “PRODUCTION”.

Authorize.Net “Customer Information Manager”

Customer profiles and credit card profiles are maintained in the Authorize.Net account portal. The Customer Profile ID and the Payment Profile ID values together form the tokenized reference to a customer credit card.

Storing tokenized credit cards in CC Vault

The Customer Profile ID and the Payment Profile ID pair for a credit card must be recorded within DB/d for processing payment transactions using that credit card.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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July 23, 2020

Our team at DemandBridge hopes that you are enjoying our Technology Release Series, delivering relevant highlights from software updates and improvements related to our various products. Periodically, we’ll send notifications of new and notable DemandBridge features that are available to you - our valued customers. Let us know what you think about our efforts to help you get connected and stay informed!

In today's Feature Flash, we highlight the New Internationalization Features Within DB Sourcing and DB Commerce as touched on in the latest Quarterly Technology Release distributed in mid-July.

New Internationalization Features Within DB Sourcing and DB Commerce

In our January Technology Release, we announced some exciting Internationalization features within DB Distributor. A noteworthy enhancement was support for a country to be specified in the address for vendor and location records. Since then we’ve been hard at work to bring our front-end applications, DB Commerce and DB Sourcing, in line with our back-office products in terms of their support for international addresses. This included making DB Commerce and DB Sourcing aware of country data that had been defined for a given vendor or location via data replication and sync processes, as well as updates to our front-end applications—both for administrators and end users—to facilitate international shipping, and improvements to our communication to the back-office products.

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DB Sourcing International Improvements

  • We’ve added a distributor level-permission that can be enabled by DB Support on your behalf to allow shipping to countries outside of the US. (US is the system default country.) If this is enabled, users will be able to choose from among the ISO list of recognized countries when doing a Manual Address Override at PO prep. The State dropdown will behave dependently of the selected country and contain its ISO subdivisions.
  • If a user has done a Manual Address Override and specified a custom shipping address, the ISO code corresponding to the selected state will be displayed following the city, and the two-character ISO code of the selected country will be displayed at the end of the address block following the postal code wherever the address is referenced (e.g. Supplier PO email/previews, shipping location selection popup during PO prep, Shipping Info tab on PO prep page). When users select existing ship-to locations at PO prep, state and country information will display as they are defined for those locations in the distributor’s back-office system.
  • As orders are placed, the ISO state and country codes corresponding to the values specified for each custom location will be sent within the context of their respective order lines to the user’s back-office system. State and country values that have synced to DB Sourcing for existing locations will be referenced in order requests as users ship to those locations.
  • Updated administration of Supplier locations to utilize ISO recognized countries and states/subdivisions.

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DB Commerce International Improvements

  • We’ve added a distributor level-permission that can be enabled by DB Support on your behalf to allow shipping to countries outside of the US. (US is the system default country.) If this is enabled, distributor and company defaults can be managed from within the DB Commerce New Distributor Admin interface. Administrators can choose their distributor-specific "Default Country" from among the ISO list of recognized countries (this will be auto-selected for users on the checkout page) as well as any “Eligible Countries” (additional ISO countries users may select at checkout) that they wish to support. They can even go a step further and override these settings for a specific company to be more or less restrictive as needed.
  • All users will now see a Country dropdown on the checkout page when specifying a custom location. The "Default Country" specified at the distributor-level, or the company-specific default if overridden, will be pre-selected for users. The dropdown will also contain any “Eligible Countries” selected by the administrator. The State dropdown will behave dependently of the selected country and contain its ISO subdivisions.
  • Once a user has specified a custom shipping address, the ISO code corresponding to the selected state will be displayed following the city, and the two-character ISO code of the selected country will be displayed at the end of the address block following the postal code wherever the address is referenced (e.g. Order confirmation popup and email, vendor print request notifications, Order History, Approval Center and notifications). When users select existing ship-to locations on the checkout page, state and country information will display as they are defined for those locations in the distributor’s back-office system.
  • As orders are placed, the ISO state and country codes corresponding to the values specified for each custom location will be sent within the context of their respective order lines to the back-office system. State and country values that have synced to DB Commerce for existing locations will be referenced in order requests as users ship to those locations.

Customers interested in taking advantage of this suite of features should coordinate enabling them with DemandBridge Support. This functionality requires any DB Distributor customers to be on a current release and to implement a country code conversion process on their instance of DB Distributor. EQ Distributor customers should configure any countries they wish to ship to under Company Maintenance.

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Quarterly Technology Release - Q1 & Q2 2020

July 16, 2020

DemandBridge is excited to report some of the many developments we have been working on in first and second quarters of 2020, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • New DB Commerce Authorize.net Integration – DB Commerce supports credit cards as a method of payment and is now pleased to integrate with Authorize.net as a processor in addition to CyberSource for credit card transactions.
  • New EQ Commerce Retail - We introduced the EQ Commerce user interface, featuring improved site design and a streamlined workflow, to a wonderfully positive reception. We know you will be equally excited about the follow-up, EQ Commerce Retail!
  • Introducing White Label Demo Sites Offering Personal Protective Equipment Catalogs – Help your customers flatten the curve with online catalogs that display a series of PPE products with specific messaging related to COVID-19 using the DB Commerce & EQ Commerce platforms.
  • Improved Communication of Specifications from DB Sourcing to DemandBridge Back-Office Products – Users of our web-based procurement solution, DB Sourcing, love the efficiency and ease of order entry that are offered as a result of its tight-knit integration with our back-office products including DB Distributor and EQ Distributor. In an effort to enhance this communication, specifications from DB Sourcing are now sent to the back-office systems via URLs.
  • A brief look into the new internationalization features within DB Sourcing and DB Commerce

DB Commerce Authorize.Net Integration

DB Commerce supports credit cards as a method of payment and is now pleased to integrate with Authorize .net as a processor in addition to CyberSource for credit card transactions. Authorize .net concentrates on small to medium sized businesses which is more cost effective to our customers. DB Commerce makes use of the API to offer a simple and secure tokenized checkout experience from authorization through to settlement.

Please contact us for more information or to get started with Authorize .net on DB Commerce, as the configuration is simple and requires only two pieces of information from your Authorize .net Merchant Interface Portal.

EQ Commerce

We introduced the EQ Commerce user interface, featuring improved site design and a streamlined workflow, to a wonderfully positive reception. We know you will be equally excited about the follow-up, EQ Commerce Retail! The brand-new eCommerce interface can now be utilized on Q-Net retail (previously called Q-Store) sites, where any existing or new retail site can be converted to the new experience with literally a single click.

Notable features include:

  • Customize the site with your client’s logo – one setting changes the entire site
  • All pages have been updated with a modern, uncluttered design
  • Improved workflow for user registration and sign-on, including new icons indicating whether a user is currently logged into the site
  • Items currently in the shopping cart are retained for each user
  • New measures to prevent user account duplication for existing users
  • Activate the new interface by individual client

DB Commerce & EQ Commerce White Label Demo Sites Offer Personal Protective Equipment Catalogs

Personal Protective Equipment (PPE) has become a critical demand with the spread of Coronavirus and many distributors have pivoted to Healthcare supplies to fill the void with a decline in Print, Promotion and Office Product sectors. 

To assist you with these efforts, DemandBridge has utilized our technology to create a PPE catalog on our white label demo sites for both DB Commerce and EQ Commerce. This catalog displays a series of PPE products with specific messaging related to COVID-19.

We encourage you to utilize this tool to assist in the promotion of selling PPE to your customers and use this site in your next prospective or existing client interactions. You can view the catalog by visiting https://generic.dbenterprise.com. To create an account, just click the self-setup link on the login page and enter the password "db2020", at which point you'll be able to specify your login credentials.

Please email productinquiries@demandbridge.com with any questions or to get started on a branded version of the PPE catalog using DB Commerce or EQ Commerce.

Improved Communication of Specifications from DB Sourcing to DemandBridge Back-Office Products

Users of our web-based procurement solution, DB Sourcing, love the efficiency and ease of order entry that are offered as a result of its tight-knit integration with the DemandBridge back-office products. As orders are placed through DB Sourcing, critical details about those jobs and the items within them such as cost, sell, vendor, and more are seamlessly communicated to their accounting and inventory management systems where they are referenced for downstream billing purposes or repeat orders. This has served customers well for many years, but as more distributors have adopted our sourcing tool, we’ve gotten feedback that having consistent visibility into more granular item-level specifications across systems would be of value. This request posed a challenge as DB Sourcing’s product “spec templates” are structured and formatted differently from their counterparts in DB Distributor and EQ Distributor, so our approach to communicating robust item specifications for many different types of products needed to be flexible and back-office agnostic. Not to mention, for items that had been ordered for years and had legacy specs defined in the back-office, specs were being maintained in multiple places and often conflicted.

To this end, we implemented an improvement to communicate specifications defined within DB Sourcing to the back-office systems via URLs. For each item that is ordered, two URLs are generated; an order-line-specific URL that will show a snapshot of the specs as they were within the context of the given DB Sourcing order line, and an item-code-specific URL that will show specs the specs as they were defined for that item code the most recent time it was ordered via DB Sourcing. When users click these URLs from within their view of a purchase order in their back-office system (and in the case of DB Distributor, the item master as well), their web browser will display the specifications in HTML format as they appear in DB Sourcing. While the links default to HTML format, users can append “/json” or “/xml” onto the end of the URL strings to view specs in those formats. In the case of DB Distributor users that wish to treat DB Sourcing as the system of record for specifications, they may configure their back-office print output settings to suppress legacy spec data when a spec URL exists for an item in order to prevent outdated specifications from appearing on purchase order documents

New Internationalization Features Within DB Sourcing and DB Commerce

In our January Technology Release, we announced some exciting Internationalization features within DB Distributor. A noteworthy enhancement was support for a country to be specified in the address for vendor and location records. Since then we’ve been hard at work to bring our front-end applications, DB Commerce and DB Sourcing, in line with our back-office products in terms of their support for international addresses. This included making DB Commerce and DB Sourcing aware of country data that had been defined for a given vendor or location via data replication and sync processes, as well as updates to our front-end applications—both for administrators and end users—to facilitate international shipping, and improvements to our communication to the back-office products.

Look for more detailed information in our upcoming Feature Flash.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

DemandBridge Clients are Top Distributors

July 15, 2020

The June/July 2020 issue of Print Solutions Magazine features PSDA's annual article showcasing PSDA member companies with the highest 2019 fiscal year sales. DemandBridge is proud to note that over 80% of the top 40 highest performing distributors are members of our wonderful DemandBridge client family. We are extremely proud of their accomplishments, and proud of our opportunity to play a role, however small, in their outstanding success. They exemplify Industry leadership at its finest.

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DB Commerce & EQ Commerce Demo Sites Offer PPE Catalogs

June 25, 2020

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White label demo sites offer Personal Protective Equipment Catalogs

Personal Protective Equipment (PPE) has become a critical demand with the spread of Coronavirus and many distributors have pivoted to Healthcare supplies to fill the void with a decline in Print, Promotion, and Office Product sectors.

To assist you with these efforts, DemandBridge has utilized our technology to create a PPE catalog on our white label demo sites for both DB Commerce and EQ Commerce. This catalog displays a series of PPE products with specific messaging related to COVID-19.

It's easy to get started selling PPE to your customers. Here's how:

1. Get access to browse the PPE demo site.

Visit https://generic.dbenterprise.com/. Click the self-startup link on the login page and enter the password "db2020", at which point you'll be able to specify your login credentials.

2. Show your customers & get them set up.

Email us at productinquiries@demandbridge.com to get started on a branded version of the PPE catalog using DB Commerce or EQ Commerce.

3. Impress your prospects & clients by supplying the PPE they need!

Please email productinquiries@demandbridge.com to get started. Our representatives are ready to assist and eager to help you.

Challenges Provide New Opportunities

April 23, 2020

Greetings,

Thank you for taking a few minutes to watch this video and read the attached bulletin. As a follow up to my last address, many thanks to those of you who commented you found it useful. Some of you have already inquired about our offer to help. A huge “shout out” to those who have pivoted to providing healthcare supplies to your customers. We were glad to be of assistance. In the end, the core competence of this Industry is technology-enabled sourcing and logistics management. Whether Office Products, Print, Promotional goods, Digital Advertising or Personal Protection Equipment (PPE).

All-to-say, one idea I mentioned previously is using more of our Technology to innovate. For example, our popular Sourcing tool can better enable your Sales Reps and CSR’s to work from home. Not-to-mention, it might come in handy as your traditional supply chains and sourcing options begin to narrow. Certainly, if you want to offer new products to your customers. Our tool might improve your ability to quickly find alternatives (i.e. vendors others have certified). In addition, the tool allows your customers a browser-driven way to automate requests for your team to your preferred partners.

Another example to consider is to up your eCommerce game so as to make it easier for your customers to find you and/or be compelled to order more from your storefronts. Now would be a good time to invest in your future and be better prepared for the market run up that inevitably happens on the other side of a recession.

Lastly, for those of you reluctant to move from on-premise ERP solutions to our Cloud-based offering, now would be a good time to save IT infrastructure cost. In the past, it has been mostly due to the hassle of data conversion/learning a new tool when you’re busy. We have a proven process for making this transition.

To make it easier on you until financial relief from the federal stimulus package arrives and/or business begins to return—we are offering a free trial on several of our new software platforms until September. All that we ask is for a set-up fee to cover our on-boarding costs. If you like the tools, then you can enroll in an annual subscription September 1. If you don’t realize the expected value, there’s no obligation to continue past August. Should you be interested to learn more, please join us for our Town Hall calls that are scheduled for May 5th & May 6th (meeting details in your email inbox). 

We appreciate your continued support. Thank you for your patience and commitment as we respond to this evolving situation together. As always, if there is anything DemandBridge can do to help, don’t hesitate to ask.

Please email productinquiries@demandbridge.com to get started. Our representatives are ready to assist and eager to help you.

Sincerely,

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David B. Rich

CEO & Chairman

DemandBridge CEO Update

April 9, 2020

Greetings,

Thank you for taking a few minutes to watch this video and read the attached bulletin. I'm reaching out today in hopes that this finds you well, considering the circumstances. Also that you and your family, as well as your co-workers and their families, are safe. As I reflect on these unprecedented times, I am as hopeful as anyone that the actions we take now will assist in ending this pandemic sooner rather than later and we can all begin to put back together the pieces of our personal and professional lives.

That said, like many of you, we are making the best of the situation and learning how to work and collaborate virtually from home. To that end, I wanted to provide a brief update on what we’re doing at DemandBridge during these challenging times.

First, we concentrated initially on getting all of our staff home, safe and as productive as possible. I would say, "mission accomplished". Now, we are focused on being there for all of our customers, in whatever capacity that requires. Next, we are wasting no time trying to envision the “new normal” coming out of this so as to better position our solutions to help you thrive, not just survive, on the other side of this crisis.Together, we will get through this.

How do I know? In my 40 years in the workplace, I’ve lived through a few of these crises in my career. In fact, this is the third time in 20 years that I’ve been at the helm of a technology business in the face of a global crisis. So fortunately, I can imagine most of the challenges that likely lie ahead. I also know, based on prior experience, that with ingenuity and innovation, those who embrace change and adapt will prevail.

All-to-say, I think we’ll see permanent affects to the Print, Promotion & Office Product sectors. Some of you are already pivoting to Healthcare supplies to fill the void. Perhaps that and other innovations will become a permanent change, no different than morphing from Office Products to Print in the past, more recently to Promotional products and Marketing Services, and now to on-line Digital Services. Overnight, we have seen our entire society more apt to embrace virtual technologies and methods where the adoption has otherwise been “low and slow”.

Now, more than ever, I believe that the status quo for how we work, live, learn, collaborate, train, and gather is going to be challenged. Some of which forever changed. Certainly, that will be true in the world of eCommerce. So as mentioned before, adapting and thriving is what we intend to do at DemandBridge. Moreover, we are even more committed to helping every one of you do the same. Again, together, we can get through this!

To that end, please know we’re here to help in any way we can. In the short-term, perhaps that means providing more of the necessary technology, training, and support your teams need to effectively work remotely and service customers as you always have. For example, those of you who don’t currently license our popular Sourcing tool—which enables your Sales Reps and CSR’s to work from home—we are willing to temporarily furlough the subscription fees until September 1, 2020. All that we ask is for a nominal setup fee to cover our costs should we need extra labor to load your vendors, train, and get you started. As your traditional supply chains and sourcing options narrow it could be a big help to you finding alternatives. Again, our simple hope being that this results in a more positive outcome to your business in the short term, without having to worry about the upfront license fee, until help arrives in the form of the Federal Government’s stimulus package.

Additionally, as you may or may not know, DemandBridge has a Learning Center which is home to our “Training Webinar Series”. These training webinars are free and designed to educate users of the software on best practices, platform navigation, workflow efficiency, setup, configurations, new releases and much more! Again, easily done in the comfort of their homes. You should already receive a monthly webinar schedule with the April distribution just sent last week, but please let us know if you need to be added to the distribution. We encourage you and your teams to register and take advantage of free learning.

Last, stay tuned for more information as we offer further assistance. We are in the midst of finalizing a series of “Town Hall” calls—as well as—virtual Product Advisory “Chat Groups” aimed at sharing best practices and gathering new market requirements in the face of this downturn. Our hope is that these suggestions, and others to follow, will allow our valued customers to continue to move forward during this difficult time. Also, perhaps more important, that together we can move the Industry forward.

We appreciate your continued support. Thank you for your patience and commitment as we respond to this evolving situation together. As always, if there is anything DemandBridge can do to help, don’t hesitate to ask.

Please email productinquiries@demandbridge.com to get started. Our representatives are ready to assist and eager to help you.

Sincerely,

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David B. Rich

CEO & Chairman

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April 6, 2020

Our team at DemandBridge hopes that you are enjoying our Technology Release Series, delivering relevant highlights from software updates and improvements related to our various products. Periodically, we’ll send notifications of new and notable DemandBridge features that are available to you - our valued customers. Let us know what you think about our efforts to help you get connected and stay informed!

In today's Feature Flash, we highlight several DB Sourcing enhancements, the new Fast Sales Tax functionality with EQ Distributor and DB Distributor, a look into the DB Commerce built-in feature for digital asset management and more.

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DB Sourcing – Distributor Navigation and UX Enhancements

Available as of March 2020

We have some exciting initiatives on our roadmap, and with our latest release, we took initial steps toward a more modern and user-friendly distributor interface that will serve as the foundation for some of those future improvements, most notably:

  • The previous text-based navigation links have been relocated into a graphical menu on the left side of the page for easier access as users move about the platform. Less commonly used navigation options (Help, Settings) have moved into an auxiliary menu in the page footer. The Recent Jobs menu has been restyled and will remain at the top of the page for convenience.
  • The styling of the former red and green progress bars on the distributor user dashboard has been updated. The green indicator conveying completion will now be styled according to the distributor's primary brand color, while the red indicator showing lack of progress has been updated to a more neutral gray. As actions are taken, the grey progress bars will be filled in with the distributor's accent color.

Updated styling of various buttons, icons, and UI elements.

DB Sourcing – Improved Supplier Management

Available as of January 2020

Distributor administrators may now supplement a supplier's profile with links and attachments specific to their organization's relationship with that company. This may include links to external databases and CRM tools, price lists, certifications, or documents that users need to be aware of when considering a partner for a job. (Content added in this manner is visible only to users from within the administrator's organization.) Users can now come to one place to see everything they need to know about their suppliers!

To manage this content, “admin” users may navigate to Administration > Suppliers > Internal Content. While the ability to enter an alias and “notes” fields is not new, the “Notes” text area now supports links that will direct users to the destination in a new tab. A file attachment tool was added to this area that supports uploading of one or many files via browse or “drag and drop”.

When users view a supplier’s profile, either within the context of a RFQ or via the “Suppliers” navigation link, the content entered by administrators is visible and available for download in a read-only fashion under the “Notes/Files” tab.

DB Sourcing – PO Processing Improvements

Available as of November 2019

We’ve recently completed a large-scale effort to refactor our item creation, purchase order submission, and vendor transmission processes, which was aimed at improving the speed and reliability of our communication to and from the DemandBridge back-office systems, as well as to awarded suppliers.

The latest deliverables from this effort include:

  •  Creation of dedicated “micro-services” and queueing mechanisms responsible for each of the components of the PO submission process; PO preparation/status updates, item creation, order transmission to back-office systems, and vendor notifications. With these in place, we’re better equipped to scale the product as more customers adopt DB Sourcing as their procurement solution, handle a higher volume of concurrent order transmissions, and reduce potential delays between order submission and notifications to vendors.
  • Streamlined suppliers' Notification Routing Rule setup to only capture FTP information when desired/applicable. Furthermore, when managing their notification routing rules, suppliers will now receive feedback upon entering FTP credentials as to whether they are valid or not, and a button has been added to test the connection to the specified FTP URI. Invalid credentials will not be saved to a routing rule in order to prevent unsuccessful transmissions.
  • Additional logging for support troubleshooting

Support for a distributor’s logo in the header of their instance of the Supplier PO email notification.

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EQ Distributor - Ability to Search by Filter in Void Checks in EQ Distributor (e-Quantum)

Available as of February 18, 2020

We have added the ability to search void checks by vendor, check number, and/or check date. This was a popular enhancement request from our customers. We received this happy testimonial from a user shortly after the update:

EQ Distributor - New Month Format Setting in EQ Distributor (e-Quantum)

Available as of February 18, 2020

Due to security concerns regarding financial and official documents being dated with just two digits for the year (ex. 20 instead of 2020), we have added a new “Month Format” setting for many documents. This option is available in OE Configuration for Invoices and Quotes; in AP Configuration for Checks. All dates will now print the full 4-digit year.

The month format options are:

  • Numeric – 03/17/2020
  • Short Name - Mar 17,2020
  • Long Name - March 17,2020

EQ Distributor - New Fast Sales Tax Functionality in EQ Distributor (e-Quantum)

Available as of January 27, 2020

DemandBridge has implemented the availability of the new tax offering for Fast Sales Tax which replaces TDS (Tax Data Systems) files within the e-Quantum software. The sunset date for TDS is March 31, 2020.

You will need to contact Thomson Reuters to set up a new subscription for Fast Sales Tax. You may choose either the Complete Subscription or the Premium Subscription.

To accommodate this change, we have added functionality in e-Quantum to import either the Fast Sales Tax Complete file or the Fast Sales Tax Premium file. This new functionality is accessible in QSend > Import Sales Tax Data > TDS/Fast Sales Tax > Continue as normal.

For more information about this change or assistance in setting up a subscription, please contact Jenny L. Galan with Thomson Reuters at jenny.galan@tr.com.

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DB Distributor Sales Tax Interface – Fast Sales Tax

Available April 1, 2020

Thomson Reuters (formerly TDS) is a sales tax rates provider used by many of our customers. They are going to discontinue support by end of March 2020 for some of their existing products, including the “BasicII” sales tax rates file, used by many DB Distributor customers.

To allow customers to continue using the DBD Sales Tax Interface module seamlessly, we have worked with Thomson Reuters and implemented enhancements to DBD’s Sales Tax Interface module to allow it to work with the new Fast Sales Tax program.

The Fast Tax “Complete” (All States) file can now be imported into DBD so distributors can continue using the sales tax interface module. This product line, and the Fast Tax “Complete” file, will be provided by Thomson Reuters beginning on April 1, 2020. This new sales tax rate file has multiple zip codes and support for additional unincorporated taxing jurisdictions. The cut-over between the old and new file formats will be seamless in DB Distributor.

Fast Sales Tax plans and pricing can be reviewed here: https://fastsalestax.com/subscription

DemandBridge has worked out an arrangement with Thomson Reuters to allow DBD customers with pre-existing ONESOURCE subscriptions to easily sign-up for the Fast Sales Tax product and allow them to switch to using the “Complete” (All States) file. Customers will need to activate their new subscription by clicking on a link in an email sent by the provider. Upon activation, customers will be able to download the “Complete” (All States) file.

The process of importing the Sales Tax rates into DBD will continue to work the same as it has once the customer downloads the new rates file onto the DBD server.

Please refer to the documentation for this enhancement that has been provided by DB Support for more detailed information!

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DB Commerce - Digital Assets

Available Now

Did you know that DB Commerce offers a built-in feature for digital asset management? That’s right! An administrator may create/edit assets directly from the control panel – assets of any type. Just like shopping catalogs, the assets are categorized and granted to user groups.

Create a company repository of brand materials, sales aids, marketing collateral, etc. Users may search, view, and download assets. Better yet – allow your users to customize your marketing collateral with pre-approved image selections from your DB Commerce asset library.

Want to learn more? Contact us to see how to get started or visit generic.dbenterprise.com.

Please contact us with any questions at our DB Service Desk via service@demandbridge.com.

Important COVID-19 Update to All DemandBridge Customers

March 13, 2020

This update is for all DemandBridge customers regarding Coronavirus (COVID-19). We are continuing to follow all recommendations from the Centers for Disease Control and Prevention and local authorities. Our expectation is that the situation will continue to evolve and we will adapt our plans as new developments occur.

Effective on March 12, 2020, we are encouraging employees to work from home until further notice. We are implementing the following procedures to ensure the safety of our customers, partners, and staff. Rest assured, we will continue to be available to support you via the means outlined below.

Travel and Meetings

  • We are limiting all business travel via planes, trains, subways and other methods of public transportation. We ask that all business travel via vehicles be limited to essential trips. This policy is effective immediately and will remain in place until otherwise stated.
  • We are suspending visits to/from Client sites/locations/offices until further notice. Please will meet virtually using Zoom conferencing instead. 
  • Vendor and client visitations in any DemandBridge office should be avoided.
  • We encourage our teams to coordinate and attend virtual meetings via Zoom and eliminate group face-to-face meetings.

We are equipped to serve you remotely

  • DemandBridge has already taken steps to ensure our employees can work efficiently from home or another remote location, beginning with laptop computers.
  • We communicated just last month about our new phone system. This includes a “soft phone” capability which allows us to monitor and answer calls via a web-based application. We will continue to answer phones as if we were in the office. Please note, if you do need to leave a message, that will create a ticket in our DB Service Desk and your message will be returned by a member of the customer success team.
  • Employees have been provided with the tools and services needed to work remotely.
  • We will use Zoom, Jira, Slack, and phone to maintain communication with Team members and Clients.
  • This policy will remain in effect until notified otherwise.

You may continue to reach us via phone at 800.448.1484, via email at support@demandbridge.com, or on DB Service Desk: http://service.demandbridge.com/servicedesk

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Quarterly Technology Release - Q4 2019

January 16, 2020

DemandBridge is excited to report some of the many developments we have been working on in fourth quarter of 2019, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • The New DB Sourcing Client User Experience allows end-customers to initiate a request through their distributor partner’s branded instance of DB Sourcing, tell their account representative about their product needs (including detailed specifications), and upload supporting files.
  • The New EQ Commerce (Q-Net) user interface design will feature the EQC functionality that is already known and loved, but with an improved site design and a streamlined workflow.
  • Personalization takes our newly released promotional products workflow to the next level. Our team carefully retained the user experience for basic promo variant selections and extended that with the addition of personalization fields.
  • The DB Commerce Flipbook Upgrade includes a new tool for PDF to flipbook conversion with enhanced features.
  • The New DB Distributor Internationalization feature allows for a Country field in shipping addresses. The Country can be specified using standard ISO 3166-1 alpha-2 country codes.

DB Sourcing - New Client User Experience

DB Sourcing has been in use for many years by distributors and suppliers to facilitate quoting, proposals, and orders on behalf of the brands they service today. Customer service representatives and sales executives have used DB Sourcing to create jobs, input item specifications based on their clients’ needs, and request bids from their vendor partners in hopes that those RFQs will be converted into orders. While DB Sourcing brings efficiency and automation to the buying process, CSRs can still spend a lot of time qualifying opportunities only for them to never come to fruition. In an attempt to further improve bottom lines, we’ve introduced a new “client” user type that allows those end-customers to initiate a request through their distributor partner’s branded instance of DB Sourcing, tell their account representative about their product needs (including detailed specifications), and upload supporting files.

Administrators can identify which of their clients it makes sense to allow to access DB Sourcing and create requests in this manner. When establishing a client user account, administrators can associate that user to one or more “customers” from their back-office system for which they may initiate requests, in addition to one account representative who will serve as the client’s point of contact and recipient of request notifications.

By giving clients access to technology they can use to initiate their own requests, distributors no longer have to rely on external communication such as phone calls or emails to capture important job information, only to spend time entering this data into a RFQ on a client’s behalf to be sent to suppliers. With these time savings, account representatives can refocus their attention from administrative activities to servicing and collaborating with their customers.

Once a client submits a request, a notification is sent to the account representative, and the RFQ will show on the distributor’s job status dashboard. From here, a CSR can review the client’s input, make any necessary modifications, and proceed to solicit vendors for quotes, prepare a proposal, and eventually a purchase order.

Meanwhile, the client user can monitor the status of jobs created by themselves and others within their organization from their own dashboard display, offering transparency into the life cycle of their requests, and the ability to measure compliance to service level agreements. Not to mention, distributors gain further efficiencies by reducing the need for project status updates! 

The New EQ Commerce

The new EQ Commerce user interface design will feature the EQC functionality that is already known and loved, but with an improved site design and a streamlined workflow. Any existing or new client commerce site can be converted to the new experience with literally a single click, and by touching just a handful of settings you can deliver a clean, functional, and branded site to your customer in minutes. This new user interface is currently in beta with several customers and will be released to all in the coming months. We cannot wait for you to see it!

Notable features include:

  • Dynamically generated login page – no need to request a custom login page for individual clients
  • Customize the site with your client’s logo and key brand colors – one setting changes the entire site
  • Updated, more intuitive checkout workflow – users are conveyed seamlessly from the shopping cart to payment and order confirmation
  • All pages have been updated with a modern, uncluttered design
  • Activate the new interface by individual client

Promo Workflow Personalization

Personalization takes our newly released promotional products workflow to the next level. Our team carefully retained the user experience for basic promo variant selections and extended that with the addition of personalization fields. While we anticipate most items may have one or two areas for fields like name, the system supports more. Fields may share a preview on a common area of the piece or have a unique preview as needed. The personalized preview is made possible through the use of our Chili Publish technology – already in use for our customizable print items and familiar to our administrators.

New DB Commerce - FlipBook Feature

DB Commerce Flipbook Upgrade

DB Commerce introduced flipbook output into our digital solutions in mid-2016. The process has been improved along the way, first to utilize our Chili publish customization engine, then to add approvals, and finally a simplified step to bypass checkout. All of this led to increased adoption of the product as customers wanted to take advantage of a templated approach with customization of the flipbook. However, our initial iteration did not support some requests such as the ability to customize the viewer, or the desire to remove the “powered by” icon or links to share other unrelated items.

We embarked on a search and have integrated with a new tool which meets these needs and much more. Users still enjoy the typical “e-flip” experience, but may also search, print, download, clip, browse a library and more. Previously created flipbooks will continue to load in the original style, and newly created flipbooks will be created using the new tool.

New DB Distributor - Internationalization

DB Distributor can now support a Country field in the shipping addresses. The Country can be specified using standard ISO 3166-1 alpha-2 country codes (for example: “US” for United States, “CA” for Canada).

ISO 3166-1 alpha-2 codes are two-letter country codes defined in ISO 3166-1, part of the ISO 3166 standard published by the International Organization for Standardization (ISO), to represent countries, dependent territories, and special areas of geographical interest. In addition to the alpha-2 codes, there are other popular variations like alpha-3 codes or numeric country codes which are two of the most popular forms of country code usage.

A country code can be specified during DB Distributor order entry in the form of an alpha-2 country code, either manually, or by selecting one of the following forms of ship-to addresses that already have a Country code present:

  • a customer ship-to location 
  • vendor plant
  • warehouse 

Support for a Country is available for manually entered orders as well as for eCommerce orders.

The electronic forms output for an order (packing lists, purchase orders) can now display the Country as part of the shipping address.

The interface between DB Distributor and shipping systems has been enhanced so that the Country code is available via ODBC and can be mapped to the relevant Country elements in the shipping system software.

To begin using this enhancement, customers MUST be on a current release of DB Distributor and MUST implement a Country Code conversion process on their instance of DB Distributor. 

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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October 21, 2019

In today's Feature Flash, we highlight the DB Sourcing NEW client user experience and the NEW check format in EQ Distributor that allows users to print all data on a check including the MICR line.

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DB Sourcing – New Client User Experience

Available as of October 2, 2019

 DB Sourcing has been in use for many years by distributors and suppliers to facilitate quoting, proposals, and orders on behalf of the brands they service today. Customer service representatives and sales executives have used DB Sourcing to create jobs, input item specifications based on their clients’ needs, and request bids from their vendor partners in hopes that those RFQs will be converted into orders. While DB Sourcing brings efficiency and automation to the buying process, CSRs can still spend a lot of time qualifying opportunities only for them to never come to fruition. In an attempt to further improve bottom lines, we’ve introduced a new “client” user type that allows those end-customers to initiate a request through their distributor partner’s branded instance of DB Sourcing, tell their account representative about their product needs (including detailed specifications), and upload supporting files.

 Administrators can identify which of their clients it makes sense to allow to access DB Sourcing and create requests in this manner. When establishing a client user account, administrators can associate that user to one or more “customers” from their back-office system for which they may initiate requests, in addition to one account representative who will serve as the client’s point of contact and recipient of request notifications.

By giving clients access to technology they can use to initiate their own requests, distributors no longer have to rely on external communication such as phone calls or emails to capture important job information, only to spend time entering this data into a RFQ on a client’s behalf to be sent to suppliers. With these time savings, account representatives can refocus their attention from administrative activities to servicing and collaborating with their customers.

Once a client submits a request, a notification is sent to the account representative, and the RFQ will show on the distributor’s job status dashboard. From here, a CSR can review the client’s input, make any necessary modifications, and proceed to solicit vendors for quotes, prepare a proposal, and eventually a purchase order.

Meanwhile, the client user can monitor the status of jobs created by themselves and others within their organization from their own dashboard display, offering transparency into the life cycle of their requests, and the ability to measure compliance to service level agreements. Not to mention, distributors gain further efficiencies by reducing the need for project status updates!

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NEW check format in EQ Distributor (e-Quantum) that allows users to print all data on a check including the MICR line

Available as of September 11, 2019

A NEW check format is available in EQ Distributor that allows users to print all data on a check including the MICR line. You will need to download a MICR font, purchase MICR toner and blank check stock. The check format is 8-1/2 x 11 middle (Blank).

  1.  Setup is done in General Ledger, bank account setup.
  2.  The Bank name and address is setup on the address tab.
  3. The account number is entered on the setup tab.
  4. A NEW checks tab was added that has the next check number, format and routing setup. You can choose to print void after or exclude and select the number of days to print. There is now an option to print the bank name and one can select the number of signatures required.

The MICR encoding has instructions to help with setup.

DemandBridge in the Spotlight

September 20, 2019

In an interview with PS Magazine, John Smilko, VP Dist. Mgmt. Solutions, talks about DemandBridge's priorities and goals. See the full article at https://news.content.smithbucklin.com/psda/pdfs/2019_09_Bursts_of_Innovation.pdf

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Quarterly Technology Release - Q2 & Q3 2019

September 11, 2019

DemandBridge is excited to report some of the many developments we have been working on in second and third quarters of 2019, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • The new DB Sourcing Integration is now available for customers using EQ Distributor as their back-office system so that they can track orders with the Job-Status dashboard and search, request, and compare quotes, send branded proposals to customers, and convert opportunities into purchase orders through an interactive supplier user interface.
  • The DB Commerce Promo Workflow integration automatically configures many Item Codes for each possible combination of variants, and creates corresponding records in EQ Distributor dynamically for each unique variation.
  • The DB Commerce to KS Distributor integration features automated order flow, impressive data transfer, hourly synced inventory values, and quick site implementations. 
  • DB Commerce coupons can now be created each with a valid date range, coupon type (flat dollar amount, percent off, or free shipping.), minimum purchase requirement, user access, and item eligibility requirements.
  • New highly efficient DB Commerce admin interface includes basic company details, user management, catalog maintenance, vendor overview, item list, item groups, and promo item maintenance with more coming soon.

DB Sourcing Integration to EQ Distributor

Our teams in Hunt Valley and Reno have been working hard to make our web-based procurement solution, DB Sourcing, available to our customers using EQ Distributor as their back-office system, and we’re happy to say that this integration is complete and ready for use!

DB Sourcing helps distributors take control of the most significant functions affecting their profitability. With features aimed at finding efficiencies, standardization of buying processes, streamlining communication, and providing transparency in purchasing, users can instantly measure cost savings on the activities that impact their bottom line.

Key features include:

  • Job-status dashboard to facilitate end-to-end project management and collaboration across your organization.
  • Ability to request and compare quotes from suppliers, send those bids to customers in a branded proposal, award items, and convert opportunities into purchase orders all from one portal.
  • Interactive supplier user interface where vendors can maintain their company profile, respond to RFQs and revise bids, send and retrieve comments/attachments, and acknowledge orders they’ve won.
  • Sophisticated search functions to help CSRs find the best supplier for a job.
  • Robust approval rules, reports, and supplier maintenance tools that offer administrators insights and control over how to direct their spend.
  • Integration into the DemandBridge back-office systems to minimize redundant data entry through seamless order transmission, dynamic item creation, and data replication.

DBC Promo Workflow & EQ Distributor Integration

In our Q1 Technology Release, we announced the integration of DB Commerce into EQ Distributor, as well as the launch of our “New Promo Workflow”. Since then, we’ve seen several distributors using e-Quantum as their back-office system begin taking advantage of the new features available to them as a result of this integration, from modernized branded storefronts, to advanced editor capabilities and digital output options, and more. Meanwhile, many other distributors have started utilizing our DB Commerce Promo Workflow to create and showcase items with many possible variant combinations on their customers’ sites. Since the initial launch, we’ve gathered lots of positive feedback that we’ve used to improve the software and tighten the current integration with DB Distributor, and to expand this feature set to additional customers.

A key benefit of this workflow is the ability to automatically configure many Item Codes representing each possible combination of variants, and to have corresponding purchase orders created in one’s back-office system, thus reducing initial setup time and effort. We’re now pleased to be able to offer this dynamic item creation capability to our customers using EQ Distributor, and are actively working towards making the full suite of “Promo” features available to our KS Distributor customers in the near future! 

DB Commerce to KS Distributor back-office

In Q1, we brought you the integration between DB Commerce and EQ Distributor. In continuing our efforts on the integration front, we are excited to announce connectivity of DB Commerce to KS Distributor. The DB Commerce platform offers quick site implementations through availability of data, ensuring current information for items, inventory, and pricing. Equally important are a modern look and feel and feature-rich solutions for customization of marketing materials and options for digital delivery.

Integration benefits include automated order flow from DB Commerce to KS Manager, impressive data transfer (i.e. customers, items, ship-to, ship-via and tax), and synced inventory values on an hourly basis. This resulting in a transparent and seamless integration.

We look forward to providing you with the efficiencies needed to turn your customer ordering experiences into best in-class solutions.

Coupons Coming to DB Commerce

DB Commerce offers a variety of payment methods from corporate cost centers to credit cards, and even spending accounts with preset amounts and business rules. A long-standing customer request has come to fruition as we prepare to release coupon codes in Q3. 

The site administrator can now create one or more codes to be used to discount the order. A step-by-step process allows the code to be specified, date range to be indicated, and coupon type (flat dollar amount, percent off or free shipping). Next, minimum purchase requirement, user access, and item eligibility are considered before activating the coupon for use.

The checkout workflow is blissfully simple; when a coupon code is enabled, the entry box appears. The user enters their code, validation occurs, and the discount appears. The system supports one coupon per order, and each code is a single use per user. The final step is near completion as the teams work to transmit the order discount to the respective back office system.

We can’t wait to share this long-anticipated feature with our users!

DB Commerce Administrative Overhaul

Our site administrators are our unsung heroes of the DB Commerce world. These users plan and construct beautiful customer sites through details of catalog setup, item maintenance, and site configuration. The administrative tools are plentiful, and we’ve made efforts over the years to create efficiencies, but the interface overall has taken a back seat to the end user experience.

The new promotional products workflow required a completely new administrator component and was the perfect precursor to a whole new administrative experience. Our product management and user experience teams have worked together to carefully select core areas of the system to begin with. The result is a beautiful and highly efficient new distributor admin interface. We started with the most frequently used areas, and those that would be necessary first for promo, and next for other key functions, and the team is continuing to build out additional components.

Customers with access to the latest version of DB Commerce will see this interface and can toggle back to the “legacy” view for features not yet converted. Users will rejoice at the simple efficiency gains from saved active company and auto-save fields. They will save time with hover over details and edit in place.

The current iteration includes basic company details, user management, catalog maintenance, vendor overview, and item list, item groups, and promo item maintenance. The list of features is growing with each release. We've had rave reviews since released and we cannot wait to see more administrators take advantage of this.

Did you know?

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As part of the DemandBridge Learning Center, we offer monthly webinars designed to educate users of the software on best practices, platform navigation, workflow efficiency, setup, configurations, new releases, and much more! Each session is recorded and can be found at https://dblc.dbenterprise.com. You may login with an existing account or you may create a new account using the self setup link at the bottom of the login page with password = dblc.

August 9, 2019

DemandBridge Clients are Top Distributors

The June/July 2019 issue of Print Solutions magazine features PSDA's annual article showcasing PSDA member companies with the highest 2018 fiscal year sales. DemandBridge is proud to note that an impressive 78% of the top 45 highest performing distributors are members of our wonderful DemandBridge client family. We are extremely proud of their accomplishments, and proud of our opportunity to play a role, however small, in their outstanding success. They exemplify Industry leadership at its finest.

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July 1, 2019

In today's Feature Flash, we highlight DB Commerce spending account usability improvements, Q-Design’s new web-ready version of print orders, and the new layout for revision notes accessible in e-Quantum.

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DB Commerce Spending Account Usability Improvements

Available as of June 5, 2019

DB Commerce supports “Spending Accounts” as a method of payment intended for use as corporate cash, for promotions, etc. These accounts are created/maintained by admin users and granted to the end users during specified time frames, based on user/group, and for use on certain items/catalogs. The setup is quite flexible and supports automatic reload rules, shared accounts, and spending limits. Whatever the settings, any spending accounts that apply to the current order are present in the listing of available payment methods.

The system supports a variety of payment methods, which is both a good thing and a bad thing. For a user with a wide variety of cost centers, credit card options, and spending accounts, it may have been easy to overlook a spending account. Who wouldn’t want to take advantage of promotional dollars?! Our product team wanted to make this beneficial feature easier to use. As of June 5th, sites using the spending account feature will notice the following improvements:

  1.  The Billing section at checkout features a call out stating: “You are eligible to use your spending account(s) below”.
  2. The first available spending account is now auto-selected.
  3. If “split billing” is enabled (to permit selection of multiple payment methods), then instructions guide the user: “If you would like to split billing, select your first payment method below and click apply. You can add additional payment methods thereafter.”
  4. When selecting the spending account for use, the "Amount to be applied to this payment method" value will calculate/pre-populate the lesser of the spending account balance and the remaining order total to be allocated.

The spending account capability remains otherwise unchanged and continues to offer the same flexibility and visibility that it always has. Please contact us for more information on this feature, and to learn how you can take advantage of this for your DB Commerce users.

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Q-Design Now Includes a Web-Ready Version of Print Orders

Available as of June 5, 2019

Q-Design, our variable template builder, now features the ability for end users to receive a “web-ready” version of their variable print order. In Q-Design, an additional checkbox has been added to the template setup: "Include PNG Link on Confirmation". The previous option "Include Art Link on Confirmation" has been changed to "Include PDF Link on Confirmation". By selecting one or a combination of these two options, the distributor can choose which types of files their ordering user will receive on the order confirmation. The web-ready PNG file will be generated at the same resolution and size as the Preview thumbnail in Q-Design, which is selected by the distributor.

Revision Notes Have a Brand New Layout

Available now

Revision notes are published whenever Quantum Net or e-Quantum is updated, and these pages have recently been updated with a brand-new layout. Revisions are grouped by release date, and each section may be expanded or collapsed individually, or collectively with the Show All and Hide All buttons. When the page is opened, the most recent release is expanded by default, so that any user can quickly view the latest updates.

Revision notes are accessed through e-Quantum in the Help menu > Revision Notes.

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Quarterly Technology Release - Q1 2019

May 1, 2019

DemandBridge is excited to report some of the many developments we have been working on in first quarter 2019, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • The NEW DB Commerce promotional products workflow will let you easily create promotional items that look great and perform even better. Your clients will love the new design! 
  • Integrations between the existing e-Quantum back-office and DB Commerce will open up a whole new spectrum of options for many Distributor clients and their end users. 
  • Microsoft's Power BI will allow you to get the metrics you want, customized to the way YOU do business.

New Promo Workflow

More Variety, More Features, More Performance, More Design, More Administration

Key Benefits:

  • Consolidated Item Detail View
  • Flexible Variant Configuration
  • Efficient Batch Ordering
  • Intelligent Volume Pricing Across Cart Contents
  • Robust Media Library and Tagging System
  • Detailed Shopping Cart Summary
  • Modernized Site/Item Administration

 Modernized Site/Item Administration:

  • Updated Distributor Admin interface.
  • Items can be configured, assigned to catalogs, and dynamically created in your back-office system right from DB Commerce, bringing essential functions under one roof.
  • Promo Item setup “wizard” guides administrators through each phase of setup, offering previews of end user experience along the way.
  • Intelligent item creation streamlines effort to setup individual products for each possible variant configuration.

Product Integration:

DB Commerce to e-Quantum back-office

Connectivity has been a long-time advantage of DB Commerce, facilitating quick site implementations through availability of data, and ensuring current information for items, inventory, and pricing. Our teams have worked diligently to bring that integration to fruition between DB Commerce and e-Quantum, from site creation, all the way to order placement. Equally important are a modern look and feel and feature-rich solutions for customization of marketing materials and options for digital delivery. We look forward to providing you with the efficiencies needed to turn your customer ordering experiences into best in-class solutions.

DB Reporting - Microsoft Power BI

We are pleased to announce use of Microsoft's Power BI reporting within live DB Commerce sites. We've had incremental progress toward our goal of bringing true on-demand reporting to our clients. We first announced an integration to embed Microsoft's Power BI into our DB Commerce offering. Next, we worked with clients to get their data in Microsoft Azure and replicate our system data as well to facilitate reports on consumption and usage through the platform. We partnered with a firm to construct a useful, insightful, and interactive report to showcase key points of content consumption, user adoption, and inventory status. Since then our teams have worked with beta clients to populate these reports with the necessary data and review them online from the end user perspective. We have a team poised and ready to on-board our excited customers!

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A Growing Partnership

CHILI publish set to double in size

Mar 27, 2019

The existing integration between CHILI and DB Commerce has already generated much excitement among customers in offering advanced editor capabilities with built-in controls to maintain brand compliance. CHILI publisher frees up time in packaging and marketing artwork creation and enables a more streamlined deployment of creative and budget resources. "Our solution is going from niche to mass thanks to all the applications our customers and partners are creating and the results they are achieving." says Kevin Goeminne, CEO of CHILI publish.

With demand growing, so is CHILI. Goeminne elaborates: “Our customer base, partner range, and market scope are continuously expanding – we are currently recruiting 35 people in Aalst and 10 in Chicago. Brands and partners everywhere need us, so we’re staffing up to meet that need. With the right additional people on board, I’m confident we can further expand our technology, conquer new markets and achieve our company mission of shaping tomorrow’s graphics.”

DemandBridge congratulates CHILI's success and is happy to be a part of its continued growth.

Read Article

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Introducing the DemandBridge Learning Center & Webinar Series

Your home for learning and resources

February 20, 2019

 We are excited to launch the DemandBridge Learning Center, bringing learning online without leaving your office! As part of the learning center, we have developed several knowledge building webinars designed to educate users of the software on best practices, platform navigation, workflow efficiency, setup, configurations, new releases and much more!

  A monthly webinar schedule will be sent in advance so that you may register.  

  • WHO MAY JOIN Any interested individual and user of the software is invited to participate.
  • REGISTRATION Webinars require pre-registration and are complimentary, unless noted otherwise.
  • LENGTH OF WEBINAR Each presentation will be 45 minutes in length and allow for 5-10 minutes of question and answer at the end, moderated by DemandBridge staff.
  • HOW TO SIGN UP Instructions for connecting to the webinars will be included in the confirmation email upon registration.

Webinars will be archived. A link to the recording of each webinar will be available to all participants in the post-webinar follow-up email. Course materials may accompany if applicable.

Please mark your calendars and register today!

 This month’s lineup includes

Site Administration: Company Settings

Product: DB Commerce

February 21, 2019

11am PST, 1pm CT, 2pm EST

 This session will focus on the distributor administrator role within the "Work with Companies" area. We will provide an overview of the myriad of options, and then focus in on those most frequently used. Topics will include (but are not limited to): site theme, splash page, password settings, credit card options, order transmission settings, freight, ship-tos and cost centers, & checkout screen configuration. 

REGISTER NOW

 Site Administration: Items & Vendors

Product: DB Commerce

February 25, 2019

10am PST, 12pm CT, 1pm EST

 This session will focus on the distributor administrator role within the "Work with Items" area and compare that to the subset of options that can be maintained from the customer admin role. We will cover descriptions, images, keywords, customization settings, price options, item specs, catalog assignment, and vendor assignment. We will also visit the "Work with Vendors" area to configure transmission for fulfillment by a supplier.

REGISTER NOW

 Q-Design: Creating Linked Variables

Product: Q-Design

February 28, 2019

11am PST, 1pm CT, 2pm EST

 Add a drop-down option to a completed template to auto populate addresses.

REGISTER NOW

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Making Alliances

2019 PSDA CEO Summit Sponsor

February 7, 2019

DemandBridge is excited to sponsor the 2019 PSDA CEO Summit, March 11-13 in Fort Lauderdale where PSDA executive members have the opportunity to connect with the best in the industry, discuss high-level trends, and share ideas and challenges. Last year, more than 80 percent of attendees said they met someone new or renewed a relationship that they expected to lead to new business.

We look forward to seeing you and are eager to discuss our new industry-leading promotional products workflow.

Key Benefits

  • Consolidated Item Detail View
  • Flexible Variant Configuration
  • Efficient Batch Ordering
  • Intelligent Volume Pricing Across Cart Contents
  • Robust Media Library and Tagging System
  • Detailed Shopping Cart Summary
  • Modernized Site/Item Administration

We will see you soon! Look for the cool gadgets that DemandBridge has waiting for you in your event registration packet.

Top 50 Distributors

December 17, 2018

The November 2018 issue of Print + Promo Magazine features their annual Top 50 Distributors analysis.

DemandBridge is proud to note that 64% of the top 50 highest performing distributors are members of our wonderful DemandBridge client family.

We are extremely proud of their accomplishments, and proud of our opportunity to play a role, however small, in their outstanding success. They exemplify Industry leadership at its finest.

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DemandBridge Announces Strategic Alliance

Norcross, Georgia

October 25, 2018

DemandBridge, a dominant Marketing Automation Platform provider to approximately 600 Marketing/Print Services firms, announced today that they have signed a letter-of-intent with The Ampersand Group, agreeing in principle to forge a strategic alliance to provide an array of business services associated with on-boarding, implementation and operating the DemandBridge suite of products. The Ampersand Group, located in Akron, Ohio, has a national network of entrepreneurial business owners who use Ampersand’s back office services and sales support to increase sales, reduce costs, increase profits and thus expand their businesses. By offering technology implementation services, finance/accounting services, eCommerce template building, strategic buying services and sales enablement, The Ampersand Group will help their member companies spend more time on revenue generating opportunities.

As part of this new alliance, The Ampersand Group will be implementing the full DemandBridge platform to include the industry leading DB Commerce storefront solution, DB Sourcing and DB Reporting, all powered by Microsoft’s Azure Cloud solution and PowerBI (dashboard) tools. This, in addition to the currently provided e-Quantum solution for storefronts and back office support. By also acting as an aggregator of spend for Print, Office products and Promotional goods and fully utilizing DemandBridge’s software platforms, The Ampersand Group will help their customers transition to a fully digital organization with a direct connect to the best suppliers in the trade. 

“This partnership is to help all of our customers continue to grow and expand their opportunities. The Ampersand Group has been a terrific customer and now will be a key partner helping our 600 customers take advantage of the complete suite of solutions we have to offer,” states Anthony Abunassar, Chief Product Officer for DemandBridge. David Rich, the ex-Accenture CEO of DemandBridge, added that “we welcome The Ampersand Group into the family as we expand our ecosystem of alliance partners.” Todd Mellon, CEO/President of The Ampersand Group, said “we are very excited to forge this strategic alliance with DemandBridge, offering an expanded array of business services fully enabled by the complete suite of DemandBridge products.”  

DemandBridge is headquartered outside of Atlanta, Georgia with offices in Baltimore, Reno and Dallas. They acquired e-Quantum in October of 2017, Kramer-Smilko in January, announced the creation of a Public/Private Sourcing Exchange in March and recently completed the associated post-merger integration activities.

Download Press Release

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How Single-Source Software Solutions Can Up Your Marketing Game

Part One

October 25, 2018

DemandBridge CEO, David Rich sat down with Print+Promo to talk about how single-source software solutions can up your marketing game. Check out part one of this two-part series, and check back on 10/30 for the conclusion!

“When seeking a software solution, don’t just think of what your best clients need; think of what your next clients need,” said DemandBridge Chairman and CEO David Rich. And he should know. With more than 1.2 million registered users and over 3,000 brands across the retail, health care, franchising, financial, energy and nonprofit verticals, his company’s successful platform allows distributors to service customers on many aspects of their marketing and sales efforts—from hard goods to full digital distribution of their content. Thanks to single-source software solutions offered by providers like DemandBridge, distributors can take cumbersome marketing efforts and enable those tasks through a user-friendly interface branded to their customers’ standards, thereby building true partnerships with end-users. 

By adding that personal touch to the customer experience, print and promotional product specialists have been able to outwit the best attempts of major directs. But as Rich also pointed out, this isn’t the same business landscape as before. The conversations between distributors and marketing managers have evolved from low price to what he referred to as “Big Marketing.”

 To better understand this concept, we started our own dialogue with the DemandBridge executive. In part one of this two-part series, Rich detailed the needs of marketing teams and how industry software solutions fit in.

Read Interview

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... Now It Gets Interesting

2018 PSDA P2P Technology + Innovation Summit Sponsors

October 4, 2018

Exciting things are happening at DemandBridge since expanding our capabilities with the addition of both e-Quantum and Kramer-Smilko. Our team is looking forward to attending and sponsoring the 2018 PSDA P2P Technology + Innovation Summit where we will demonstrate new product integrations, the new DB Commerce white label demo site, new industry-leading promotional products workflow development, and the new quote uploader feature in DB Sourcing. Plus, learn about how to join our exclusive Sourcing Exchange with more than 100 distributors and suppliers (limited space available)!

  • DB Commerce Connectivity has been a long-time advantage of DB Commerce, facilitating quick site implementations through availability of data, and ensuring current information for items, inventory, and pricing. Our teams have worked diligently this year to bring that integration to fruition between DB Commerce and e-Quantum, from site creation, all the way to order placement. Equally important are a modern look and feel and feature-rich solutions for customization of marketing materials and options for digital delivery. We look forward to sharing our new demo site with you and providing the efficiencies needed to turn your customer ordering experiences into best in class solutions.
  • DB Sourcing With our new quote uploader, responding to requests for quotes has never been easier. Suppliers can more efficiently serve their distributor partners by exporting output generated from their estimating systems and uploading that output directly into DB Sourcing. Those enrolling in a public exchange can also map their own unique format to the required fields by DB Alliance. Many configuration options are available that provide an opportunity for integration with a wide range of systems. In other news, on the heels of a successful integration between e-Quantum and DB Commerce, our development teams are actively working on making our sourcing solution available to e-Quantum users in Q4.
  • DB Reporting Our best in breed reporting offering helps you and your clients manage their marketing spend across all aspects of a corporate storefront with access to insights in real-time across their entire global spend. No-longer are the times where a client needs to see canned reports or the customer service team creates spreadsheets at month end. Give your clients 24/7 control and transparency to view/create custom dynamic reports when they need them. Our business analytics tools deliver a 360-degree view across your entire business to help you make decisions now to enable the ability to change outcomes. Give your clients and your business what it needs - real-time action.

More Exciting News...

At DemandBridge, we believe in providing our customers with the highest level of customer service and amongst our priority is increased responsiveness. We are happy to announce that we are deploying the DemandBridge Support Portal, powered by Jira Service Desk, a true ticket and issue tracking platform, across all offices and products. It provides greater efficiencies and consistent customer support. We are also implementing "ONE DEMANDBRIDGE" based on top in class agile development techniques, as our product planning and engineering platform.

Attending the 2018 PSDA Summit?

Please stop by our booth (#137) to learn more! Ask us about the new DB Commerce demo site and get a sneak peek at our promotional products workflow. Unable to attend the 2018 PSDA P2P Summit? Contact us for more information by emailing info@demandbridge.com.

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Announcement of Office Relocation for Kramer-Smilko, Inc.

Home New Sweet Home

August 14, 2018

We are proud to announce that effective August 31, 2018, our Kramer-Smilko office in Bel Air, MD will be relocating and combining with our DemandBridge office in Hunt Valley, MD. The new address is 10830 Gilroy Road, Hunt Valley, MD 21031. Our office number will remain the same, unless otherwise notified, as 410 569 5725.

We are very excited about this move and, as always, remain committed to providing the same excellent services you have come to expect.

Same Great People, Software & Solutions in a Bright New Office!

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DemandBridge is Sponsoring the 2018 PSDA P2P Technology + Innovation Summit in Indianapolis

Where print and technology come together.

June 30, 2018

P2P is the only conference that combines print and technology. Discover the technology you need to grow your product portfolio and remain competitive in our ever-evolving industry. From dedicated demos to let you see technology in action to education sessions on four dedicated tracks (Technology, Products, Sales & Marketing, and CSRs), the 2018 P2P is the perfect mix of valuable education and dedicated networking time. Join us October 17-19, 2018 in Indianapolis to learn what DemandBridge has been working on for the last several months and how these tools provide leading edge technology to help grow your business. Stop by and see us at Booth 137 and ask us about the following:

  • DB Commerce DB Commerce (formerly DB Enterprise) provides a world class customer experience with real-time editing (Chili Publisher) and a full suite of digital content options to truly offer your clients the most complete marketing platform available. Users arrive at a brand-specific site where their permissions dictate what they see and how it is presented. Regulatory measures may be employed for business rules during customization, asset management, approvals, title compliance, budget, etc. Integrations simplify steps from single sign-on to data imports, or order processing from partner networks. DB Commerce now also includes a two-way integration to SalesForce CRM.
  • DB Reporting Any data, any way, anywhere and in one view. Imagine your DB Commerce, DB Sourcing and DB Distributor data living together in one consolidated view. This is now possible with our move to the Azure cloud and the deployment of Power BI. In this webinar, we will demonstrate the Power of DB Reporting and the ease with which you can design your own custom reports. We will view live examples of our first set of standard dashboards that showcase visualizations of total sped, order count, items ordered and shipment summary. Whether it is delivering the information your customers need in a customized format, brand, and layout, or internal management and data analytics, DB Reporting is the solution.
  • DB Sourcing + the DB Alliance Sourcing Exchange  Whether your preference is for a private supplier network or a true sourcing exchange, Demand Bridge has the solution for you. DB Sourcing is an industry-specific, fully integrated tool that puts sourcing and project management at the users' fingertips; empowering them to organize, quote, and manage jobs more effectively. The DB Alliance Sourcing Exchange aggregates the collective purchasing power of distributors and brings suppliers to one marketplace benefiting distributors and suppliers alike.

REGISTER HERE

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Your vision. Your cloud.

Turn your ideas into solutions faster using a trusted cloud that is designed for you.

May 21, 2018

The term cloud computing is everywhere! Widespread adoption of cloud computing and the evolution of the end-user experience are dramatically changing business operations. Commonly, “the cloud” is mentioned and confusion ensues, but the reality is cloud computing provides a powerful and important force of change. There are many players in this space offering cloud services and amongst the more notable is Microsoft Azure. Here we explore the many opportunities migrating to the cloud offers as well as an introduction to Azure Cloud Collaboration Center, a first-of-its-kind facility that combines innovation and scale to address operational issues and unexpected events in order to drive new levels of customer responsiveness, security and efficiency.

Migrating your apps, data and infrastructure to Azure is easier than ever

The Azure Cloud Collaboration Center: A First-of-Its Kind Facility

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DemandBridge Provides Faster Product Releases and Updates with Cloud Foundry

When you need to build and scale services more quickly than your platform allows, what’s the solution?

April 12, 2018

DemandBridge, a marketing software provider that sells brand management platforms to marketers, turned to Cloud Foundry to meet customers’ growing expectations for speed and customer experience in a cloud-based era.

DemandBridge previously operated its SaaS platform with a monolithic Java application on a large WebLogic application server. Moving to the cloud was a key element in their road map to prepare for growth, but just doing a lift-and-shift to a public cloud was not enough to meet their needs. “It was just a lot for us to keep up with, especially modifying our production application, which was getting bigger and bigger every time we did a release,” said Amer Mallah, Chief Technology Officer at DemandBridge.

Read Article

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e-Quantum V12 Updates + Enhancements

We're excited to announce our latest software improvements.

April 3, 2018

Our programming and quality control departments have been hard at work and we're very excited to announce some improvements we've made to Version 12 of the e-Quantum program. We've listed some high-level changes below, and we'll also be discussing them in more detail in our upcoming, complimentary webinars.

NEW SALES ORDERS

Avoid redundancy and connect related documents with Sales Orders: Enter order information once into the Sales Order and e-Quantum will do the rest, automatically creating any documents you need.

PAYPAL INTEGRATION

You can now process credit cards using PayPal. PayPal is joining Authorize.net and PayTrace in the list of credit card processors that are both PCI compliant and integrated with e-Quantum and Quantum Net.

IMPROVED INTERFACE DESIGN

  • New search options in Client Maintenance
  • Simple navigation from Invoice Editing to a PO or Warehouse Release
  • CSR code auto-fill
  • Enhanced readability of reports with the Greenbar Effect
  • To-Do Lists to help you stay on track
  • New navigation to access commonly used features

REGISTER FOR A WEBINAR TO LEARN MORE ABOUT OUR V12 UPDATES!

We will be hosting 3 webinars in the upcoming weeks to familiarize you with the exciting new features of e-Quantum Version 12. Three dates are offered for your convenience and all sessions will be held at 11am PDT (1pm CDT, 2pm EDT).

  • Tuesday April 3, 2018 
  • Tuesday April 10, 2018 
  • Thursday April 12, 2018

Mark your calendars and contact us at 800 328 7804 to register.

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DemandBridge Named Exclusive Technology/Integration Partner of New Sourcing Exchange Launched by WebbMason Marketing, SupplyLogic, and Winbrook to Facilitate and Strengthen Connections Between Distributors and Supplier Partners

Norcross, Georgia

March 6, 2018

DemandBridge, an integrated business platform delivering seamless marketing solutions in the cloud, has been selected as the exclusive technology/integration partner of a new sourcing exchange. WebbMason Marketing, SupplyLogic, and Winbrook announced today they will be the initial founders/board members of this sourcing exchange that aggregates their collective spend and suppliers in one marketplace. One that they hope other distributors and suppliers will join as charter members/participants. They also announced selecting DemandBridge, an integrated business platform delivering seamless marketing solutions in the cloud, as the exclusive technology/integration partner. DemandBridge, who recently acquired e-Quantum and Kramer- Smilko, provides mission-critical ERP and eCommerce solutions to approximately 600 distributors. Their flagship sourcing platform (DB Alliance) will facilitate the virtual marketplace. In addition to DB Alliance, DemandBridge announced plans to continue investing in its next generation eCommerce, ERP and reporting/analytics platforms by integrating them with the e-Quantum and Kramer-Smilko product lines. Together, these Microsoft (Azure) cloud-hosted tools will cost effectively empower distributors and their supplier partners to improve efficiency, win business, and increase their revenues/profits.

Warner Mason, CEO of WebbMason Marketing, said...“We have seen dramatically improved results using the DemandBridge tools in our private marketplace. To the tune of several points of gross margin with room for more.” He also added, “We are excited to have the other founders join us in the launch, along with the charter members soon to follow with their spends and preferred suppliers. This will only serve to improve the collective results while continuously improving our processes/tools.” Kevin Sherlock, CEO of SupplyLogic agrees... “As others join us and this marketplace grows, this will give us the same collective purchasing power of our larger competitors along with improved customer experience.” He also added, “This allows us to pursue (and win) much larger contracts.”

At its heart, DB Alliance is an industry-specific, fully integrated tool that puts sourcing and project management at the users’ fingertips; empowering them to organize, quote, and manage jobs more effectively. As more distributors and suppliers have joined the DB Alliance network, it has evolved into a true sourcing exchange aimed at helping those companies in their journeys to become fully digital organizations, thus, improving speed to market and growing their bottom lines. David Rich, CEO of DemandBridge, and the one leading the technology consolidation in the industry, commented... “The goal of our recent consolidation efforts is to better provide the industry with the technology platforms and services they need to successfully compete and to run their businesses. To the extent our 600 customers can standardize on the same tools, offering industry-shared services like Sourcing, Finance and Accounting, Back Office IT/Integration and end Client on-boarding services (e.g. eCommerce site/template building) becomes more achievable.

“Better to have their Back Office taken care of by someone solely focused on those activities. This sourcing exchange is a good example,” Rich said. Once created it will be powerful value-add from DemandBridge and its alliance partners. By outsourcing these activities, distributors can focus on what they do best, which is selling and delivering high quality print solutions and promotional goods...while exploring new types of marketing services they can provide to the loyal customers and brands they serve.

Creating Symbiotic Relationships: We’re Strongest Together

Customers and brands count on distributors to help them achieve the best possible pricing for their print, promotional goods and marketing services needs. Distributors rely on technology partners to provide robust solutions to help them enable these services so they can win and keep accounts. At the end of the chain, suppliers crave access and opportunity...and help the distributors meet end customer needs.

  • Distributors can leverage their combined spend along with their peers in the industry to lower costs and increase margins
  • Customers receive market-competitive pricing as jobs are sourced to industry-vetted suppliers
  • Suppliers receive quote requests and job specifications from their various distributor partners in a
  • Robust supplier profile features help differentiate manufacturers from their competitors,
  • Everyone benefits from increased efficiency in quoting and order entry processes, less offline

“DB Alliance puts the data your users need to move projects forward front and center, and provides a single forum for job-related activities,” says Tony Abunasser, CSO of DemandBridge, who will be the General Manager of the exchange...“It moves the process from days to hours, and from loose notes to one tool.”

Organized & Easy: Distributors Gain Control, Deliver Value

“Distributors who want to grow their businesses need more than they have received over the past few years. They crave technology that’s innovative and customizable,” says Scott Lattanzio, President/Managing Partner of Winbrook. “That is where DemandBridge comes in.”

  • Smart buying: With DB Alliance, business owners can create approval rules to gain more insight into their users’ buying processes. Rules — and exemptions — are easy to create and can include multiple parameters (number of suppliers solicited, item cost, product type, etc.) to ensure that employees follow smart buying practices.
  • Clear reports and insights: Real-time job tracking and dashboard-style reports — ideal for companies that must comply with contract/guaranteed pricing — allow users to analyze cost savings and buying patterns, and track metrics their clients care about.
  • A single platform: DB Alliance interfaces directly with our proprietary accounting and inventory management solution, DB Distributor, so key information regarding customers, items, suppliers, and orders syncs seamlessly between the two products — eliminating redundancies across systems, and negating the need for third party systems of record and costly integrations.

“DB Alliance arms Distributors with much-needed insight into their supplier base, and arms suppliers with much-needed access into new opportunities,” Abunassar says. “The power of their alliance is that connection, and our technology makes this happen quickly and easily.”

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DemandBridge is Featured as a SPICY star in the CHILI Publish "SPICY talks 2018"

Self-service tech your business. Make the difference.

March 6, 2018

Amer Mallah, our Chief Technology Officer, and Michelle Bengermino, VP of Product Management, are both key speakers at SPICY talks 2018. This CHILI Publish conference is March 7-9 in Amsterdam, and we'll be speaking about the integration of CHILI Publish into our eCommerce product, DB Enterprise.

Whether you’re a commercial, packaging or label printer, a creative professional at an agency, or Head of Digital at (insert brand owner name), self-service your business with the technology you need to make the difference.

Create, connect and generate your type of assets. Beat the market shift - lift your offering to the next level.

Find out how at #SPICYtalks18.

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DemandBridge is Sponsoring the 2018 PSDA CEO Summit in Scottsdale, Arizona

CEO Summit: Where the Industry’s Top Influencers Gather

February 23, 2018

Our industry is constantly changing and evolving. How can you find out where it will lead? Start in Scottsdale.

Once every year, PSDA gives their executive members the opportunity to connect with the best in the industry, discuss high-level trends, and share ideas and challenges. Make sure you are part of the conversation. Join us March 5-7, 2018 in Scottsdale to discover the strategies to give your company an edge in 2018 and to learn more about how DemandBridge can assist in that growth. Last year was a monumental year as we "REIMAGINED" our company, and this year is shaping up to be even better. Come see us to learn about some of our strategic plans for 2018. 

  • Launch of the DB Alliance sourcing exchange
  • Acquisition of Kramer-Smilko, Inc.
  • Improved Business Intelligence/Reporting
  • Azure migration for newly integrated product lines

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DemandBridge Announces Acquisition of Kramer-Smilko, Inc. Taking Another Step in Strategic Consolidation to Become a Leader in the Marketing Automation Software Industry

Norcross, Georgia

January 29, 2018

DemandBridge, an integrated business platform delivering seamless marketing solutions in the cloud, today announced the acquisition of Kramer-Smilko, Inc. The acquisition furthers DemandBridge’s commitment to empower Distributors/Agencies with total quality control over their business, and the ability to maximize efficiency utilizing market-leading software and products. It also demonstrates the value of strategic partnerships and the commitment to providing the tools and expertise to enable their customers to grow. The new company will retain the DemandBridge name.

DemandBridge and Kramer-Smilko, Inc. have been providing premier Distributor Management software for more than 30 years. With the recent union of e-Quantum, Inc., together, the three companies bring more than 90 years of experience and growth within and beyond the Independent Print Services Industry. The Independent Print Services Industry is undergoing a period of intense change that is rejuvenating the competitive landscape in an attempt to embrace and empower technology innovations. The new, independent company will be led by current DemandBridge CEO David Rich, who himself brings more than 35 years of Enterprise IT experience. John Smilko will remain with DemandBridge in his current capacity. DemandBridge will combine the vision, talent, technology prowess and investments of all strategic acquisitions in order to remain vital and competitive in the marketing automation software industry. Together, the new company will evolve and transition its products to leverage DemandBridge’s presence on the Microsoft Azure Cloud and to integrate technologies in the pipeline—from Microsoft PowerBI and Cloud Foundry, to other digital marketing technologies planned for 2018 and beyond. The combination and strategic focus will offer the scale, strength and flexibility to help customers and partners succeed with minimal disruption and the same/improved level of customer service.

ABOUT DEMANDBRIDGE

For years, the industry has known DemandBridge for its complete set of end-to-end tools—that is, technology that connects a company’s accounting, operations and inventory systems, as well as an e-Commerce portal and sourcing tool for on-demand marketing, promotion and print services. That technology is used by some of the industry’s largest Distributors/Agencies, over 3,000 loyal brands and 1.2 million registered users. The collective spend under management makes it one of the biggest Marketing Execution Platforms available in the market.

"We continue to uncover opportunities to help our clients succeed in new ways," said CEO David Rich. "End user demands are changing, the brands themselves are changing, and the goals of our forward-thinking Distributor/Agency/Corporate customers are evolving accordingly," Rich continued. "Simply put, Marketing Service Providers who want to grow their businesses beyond traditional services (i.e. Print/Promotional goods)...will need more enabling technology than the previous generations. By consolidating the talents of DemandBridge, e-Quantum and Kramer- Smilko...and together with customers who have expressed willingness to co-develop with us...we will take a major step forward to providing the resources and technology platforms this industry needs to confidently approach business in the 2020's."

ABOUT KRAMER-SMILKO, INC.

Kramer-Smilko, Inc. has served the print sourcing and distribution market for 38 years. The software platform they have built, sold and supported now processes half a billion dollars in annual sales for its customer base. Kramer-Smilko has a strong presence in health care, banking, finance, and insurance, providing very sophisticated e-Commerce based supply chain management services. In addition to classic print management and distribution, they have integrated office supplies, print on-demand, digital content management, one-to-one marketing, promotional products, 3rd party fulfillment, and MRO inventory capabilities into its offerings.

“This combination expands DemandBridge’s industry footprint, furthering DemandBridge’s growth and technology consolidation strategy,” said Kramer-Smilko Owner John Smilko. “In order to leverage our capabilities and do what the industry requires with respect to platform development, we must have the strength of numbers that this partnership brings,” he continued. “Together, we will have the broadest, most integrated suite of products and services for Distributors, Agencies, and Corporations and the resources to grow along with our customers. Everybody wins!”

Company locations and corporate headquarters will remain the same.

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DB Alliance Updates + Enhancements

We're excited to announce our latest software improvements.

January 10, 2018

Greetings and Happy New Year from DemandBridge! We're very excited to announce some improvements we've made to DB Alliance. We've listed some high-level changes below, and we'll also be discussing them in more detail in our upcoming, complimentary webinars.

IMPROVED INTERFACE DESIGN

As part of a larger company-wide effort to update the look and feel of our products, we've begun introducing new UI elements to both the supplier and distributor-facing areas of the application—most notably on the supplier user dashboard, supplier profile (and corresponding distributor views), and in the universal display of product specs and revisions. We engaged our UX designer to deliver a more structured and organized display of this often complex information.

SUPPLIER PROFILE + SEARCH ENHANCEMENTS

We've taken several steps to improve supplier visibility within DB Alliance and to encourage them to adopt the technology you've chosen for your business. In a relatively short timeframe, we were able to improve upon many of the supplier attributes (specialties, equipment, certifications, locations) and the UI elements used to manage them. These changes were made in tandem with other performance enhancements to the supplier search functionality, all of which were geared toward making it faster and easier to find the right supplier for the job.

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